Shipping policy

Welcome to Venus Kismet! We are committed to delivering your orders in a timely and efficient manner. Please review our shipping policy below to understand how we handle shipping within Canada.

Shipping Within Canada Only

At this time, we only offer shipping to addresses within Canada. We do not ship internationally. We appreciate your understanding and support.

Free Shipping Over $100

We are pleased to offer free standard shipping on all orders over 100(beforetaxesandafterdiscounts).Forordersunder100, a flat shipping rate will be applied at checkout.

Shipping Rates and Delivery Times

  • Standard Shipping:

    • Orders under $100: Flat rate of Canada Post
    • Orders over $100: Free
    • Estimated delivery time: 5-7 business days

  • Expedited Shipping:

    • Available at an additional cost, calculated at checkout
    • Estimated delivery time: 2-4 business days

Order Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping Confirmation and Order Tracking

Once your order has shipped, you will receive a shipping confirmation email that includes a tracking number. You can use this tracking number to check the status of your delivery.

Shipping Address

Please ensure that your shipping address is correct and complete. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If you realize that you have made an error in your shipping address, please contact us immediately at info@venuskismet.com.

Delivery Issues

If you experience any issues with your delivery, such as a delayed or missing package, please contact our customer service team at info@venuskismet.com. We will work with the carrier to resolve the issue as quickly as possible.

Returns and Exchanges

For information on returns and exchanges, please refer to our [Return Policy](insert link to your return policy).

Contact Us

If you have any questions or concerns about our shipping policy, please do not hesitate to contact us at:

Email: [Your Contact Email] Phone: [Your Contact Phone Number]

Thank you for shopping with Venus Kismet <3

Note: This shipping policy is subject to change without notice. Please review this policy periodically for updates.